The Nest thermostat is one of the best-selling smart thermostats you can get. And for good reason. It figures out your temperature preferences and makes an energy-efficient schedule to match. And by geofencing with your phone, the Nest Learning Thermostat and Nest E know when you’re at your house or gone and can raise and lower temperatures to help you save even more.

The Nest is compatible with a full range of 24-volt heating and cooling systems, but it’s always a good idea to visit the Nest thermostat compatibility checker before getting one. Don’t forget to check with your energy supplier for valuable rebates, as you may be able to get a Nest for free or close to it.

Once you’ve made sure it’s compatible, you can either wire it without help or call a HVAC professional like H & H Service Company. If you’re putting it in yourself, you’ll notice a terminal for the C-wire, or common wire. This wire is solely used for powering your thermostat. If your house or HVAC system is older, you might not have one of these wires. In most cases, Nest says this isn’t a setback as the thermostat can pull enough power from other heating and cooling wires.

In some cases, your heating and cooling system may require that C-wire. And here’s why.

Why Your Nest Keeps Losing Power and Other Malfunctions

The Google Nest Thermostat is better than aging programmable thermostats that rely on a combination of wiring and AA batteries for power. It relies on a rechargeable lithium-ion battery and wiring to sync with Wi-Fi, power its digital display and operate your heating and cooling system.

8 Common Nest Thermostat Malfunctions

If it can’t draw ample power, Nest says you may run into some of these issues:

  1. Poor battery life.
  2. Thermostat motion sensing won’t operate.
  3. Your thermostat every now and then disconnects from Wi-Fi.
  4. Your system suddenly turns on or off, or won’t turn off.
  5. Your system is creating weird noises, like chattering, stuttering, clicking or thumping.
  6. Heating or cooling is short cycling, or constantly turning on and off in a short period of time.
  7. There is a delay notice on your Nest thermostat’s screen, along the lines of “heating is delayed for 2:30 minutes.”
  8. The system fan is constantly running, won’t run or turns off and on repeatedly in a short period of time.

You could worry something is suspect with your heating and cooling system, but if you just installed the Nest, we advise you start with your thermostat first. This is especially timely if the weather is temperate, and you haven’t been running your heat or air conditioning frequently.

Our Professionals Can Solve Nest Thermostat Troubles

If you’ve gone through Nest thermostat troubleshooting on your own but can’t repair the dilemma, a smart thermostat pro like one from H & H Service Company can provide support. We can identify the malfunction and install a C-wire, if needed.

Smart thermostats like the Nest are designed to make your life easier, by automatic energy-efficient programming and the ability to keep an eye on temperatures while you’re out. It’s a time-consuming experience when yours won’t work correctly, but our heating and cooling pros at H & H Service Company can fix the issue quickly.

If you’re experiencing odd heating and cooling behavior with your new Nest, call us at to request your appointment right away.